 |
||
|
||
Lean IT
- Align and synchronize IT service delivery with business priorities and value
- Reduce waste, unnecessary complexity, risk, and cost
- Learn to apply the tools, systems and principles of Lean and Six Sigma to drive IT operational excellence
- Effectively manage priorities and scarce resources
PEOPLE
- Promote continuous learning, problem-solving and innovation
- Develop a shared vision for improvement
- Help everyone realize their potential
- Understand value through the eyes of your customers
PROCESS
- Focus on creating value and eliminating waste
- Employ cross-functional, process-oriented teams
- Prioritize improvement efforts
- Manage constrained resources and risks
- Align action and results through measurement
TECHNOLOGY
- Use strategy to drive process, apply technology to enable process results
- Develop IT staff to play an active role in Continuous Improvement projects
- Create an environment where IT decision-making is participatory, evolutionary and a natural element of the improvement process
- Reduce the risk and uncertainty of enterprise information system investments
